Privacy Policy

Information We Collect

Depending on how you use YCare, we may collect:

Personal Information

• Full Name
• Email Address
• Mobile Number
• City and Location

Professional Information (Healthcare Professionals)

• Qualification
• Experience
• Professional Registration Details (where applicable)
• Student Verification
• Profile Photo
• Introduction Video
• Service Areas
• Availability
• Rates

Account & Usage Information

• Login Information
• Device Information
• IP Address
• App Usage Information
• Communication History within the Platform

Information You Provide

Any information you voluntarily submit through forms, profile creation, support requests, or communications with YCare.

How We Use Your Information

We use your information to:

• Create and manage your account
• Connect employers with healthcare professionals
• Verify professional credentials where applicable
• Process booking requests
• Provide customer support
• Improve our platform and user experience
• Send important updates, notifications, and announcements
• Prevent fraud and maintain platform security
• Comply with legal obligations

Information Sharing

We do not sell your personal information.

We may share your information:

• With other users where necessary to facilitate bookings (for example, profile information visible to employers)
• With trusted third-party service providers that help us operate the platform
• When required by law, regulation, or legal process
• To protect the safety, rights, or property of YCare or its users

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or misuse.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account and personal information (subject to legal requirements)
• Contact us regarding any privacy concerns

Third-Party Services

YCare may use trusted third-party services for authentication, analytics, notifications, cloud storage, and other platform functionality. These providers process information only as necessary to support our services.

Children's Privacy

YCare is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@yachii.com